NAHC Expands Virtual Learning Offerings

The RCM Board of Governors was pleased to expand our virtual educational offerings by presenting a valuable 2-hour training on February 18, 2021: National RCM Emergency Preparedness, Procedures, and Best Practices.

This exclusive training, sponsored by BELFOR Property Restoration, lead a class of 33 through emergency preparedness, procedures, and best practices. An engaging Q&A session invited attendees to ask personalized questions about their cooperative management.

Here are a few pro-tips that were shared during training.

Training at a Glance

Fire Prevention, Safety and Code Enforcement
Fred Gibbs (FK Gibbs Management Company, Kansas City, MO)

NAHC President Fred Gibbs offered training to on how to avoid fires and fire related injuries. He stressed the importance of bring awareness to common causes of fire deaths and injuries and inform RCMs of their professional responsibility toward fire safety and injury prevention.

PRO-TIP: Building block #1 – know your property.

  • Identify and document utility shutoff location.
  • Be aware of response times of your local fire department.
  • Solicit the help of first responders when preparing your plan.
  • Identify rendezvous points for displaced residents.
  • Know the location of disaster shelters in your area.

Office Staffing and Pandemic Procedures
Nicole Redding (London Townhouses Cooperative, Chicago, IL)

This portion of the training covered PPE, staffing concerns, and covid-19 testing procedures for staff to prepare for “what if” scenarios.

PRO-TIP: If modified office hours are implemented for office staff…

  • Designate personnel to monitor daily phone calls and follow up when working remotely. Make sure proper technology is in place (cell phones, computers, etc.) to support your efforts.
  • Focus on customer service, patience and de-escalate emotional exchange to reduce stress for everyone.
  • Implement virtual calls for board meetings, board members, staff and or residents when necessary.

Building Mechanical Systems 
Ralph Marcus (Marcus Management, Farmington Hills, MI)

This session covered construction styles, variances prevention, and risk assessment. Ralph shared details of his Emergency Mechanical – What Happens If Plan (EM-WHIP).

PRO-TIP: Begin to establish A Flow Chart for each EM-WHIP system with both External Reporting (Municipality – Police, Fire, Water Dept., etc.; Emergency Response Contractors, Insurance Company, etc.) and Internal Reporting (Supervisor, Manager, Management Agent, Board of Directors).

  • Who is likely to first realize a system failure? (Could it be multiple persons?)
  • Who should the first-knowing person contact under EM-WHIP? (This, too, could be multiple persons!)
  • How is first-knowing person(s) to contact EM-WHIP contact?

Storms, Floods, Blizzard, Tornadoes 
Kimalee Williams (Faith Asset Management, Hartford, CT) Preparing for severe weather is a reality facing the country and the world. RCM Trainer Kimalee Williams urged attendees to make a plan now which could save you time and sanity in the event of an emergency.

PRO-TIP: You need to ensure you check the vacant units routinely to address any potential damage.

Panelists

Greg Carlson, RCM – Moderator

Gregory J. Carlson is the Chair of the National Association of Housing Cooperatives (NAHC) Board, Emeritus Chair of the Registered Cooperative Manager (RCM) program for the National Association of Housing Cooperatives (NAHC).

 

Fred Gibbs, RCM

Fred Gibbs is the owner and founder of FKGibbs Company, LLC, a Kansas City based Property Management Company, serving client organizations throughout the United States. He has earned the designation of Registered Cooperative Manager (RCM) from the National Association of Housing Cooperatives (NAHC), where he also serves as President.

 

Ralph Marcus, RCM

Ralph Marcus is President and CEO of Marcus Management, Inc., specializing in full-service Cooperative housing management of 18 Cooperative communities encompassing over 4,200 units, 17 condominium communities encompassing over 2,700 units, as well as management consulting.

 

Nicole Redding, CPM©, ARM©, RCM

Nicole Redding, a Chicago native, has worked in the Real Estate property management industry for over 30 years managing and supervising market rate, affordable, and mixed income communities in Chicago, Wisconsin and Michigan. She currently serves as General Manager/Assistant Treasurer for London Towne Houses Cooperative located in Chicago, Illinois with 803 cooperative units and 8 rental units.

 

Kimalee Williams, RCM

Kimalee Williams is CEO of Faith Asset Management, LLC (a property management company) and Canterbury Builders (a construction company) located in Connecticut. Kimalee has over twenty years of experience providing training and consulting services on property management, board/ management relations, agency relations, and more throughout the United States.

Members Engage in Cooperative Learning During NAHC’s Inaugural Virtual Summit

President Fred Gibbs welcomed more than 100 members and shared highlights from NAHC’s 60-year history during the association’s first ever virtual summit, November 11-13, 2020. Participants spent three days engaging in eight educational sessions taught by 18 presenters.

“The summit was very informative and also entertaining. I feel that the summit was well-planned and presented,” wrote an unidentified participant in the evaluation. “All the presenters were knowledgeable and lively. I really enjoyed it.”

Ralph Marcus, who participated on the panel, “Covid-19 Prevention and Preparation,” along with Blaine Honeycutt and April Knoch, said he did not prepare differently for the summit than he would have for an inperson session. “I adapted well to the revised platform relative to content prep.” Marcus said he also “engaged with students with a mixture of some comedic relief, along with the technical content of the class.”

Although the workshops were prerecorded, Karen Harvey said she and Kim Marcus were present for the viewing of “Conflict Resolution,” designed to help define conflict, describe conflict and discuss solutions to resolve conflict. She said they were available for questions and answers and provided their emails to the attendees so they could contact them with questions or concerns.

When asked what participants would change about the summit, one person wrote making the “Legal Landmine” and the “New Board” workshops longer. The landmine workshop dealt with legal developments affecting housing cooperatives. Presenters, Creighton Gallup, Knoch and Randall Pentiuk, wove scenarios and case studies into the material, illustrating the practical applications of these legal requirements, as well as showed the ramifications when cooperatives are not in compliance. Knoch said she took notes on questions that came through when she had an opportunity so she could respond when the time arrived. Linda Brockway, Greg Carlson, Gibbs and Annie Hill spearheaded the new board member panel discussion.

Another attendee wrote they would have liked more time for Kimalee Williams’ workshop, “How to Manage Your Property Manager.” The workshop focused on the expectations of the board and management, effective communication and steps to obtaining the proper guidance to handle common issues regarding reopening community rooms and site offices, managing those who refuse to comply with Covid safety measures, allowing a member to return home from a hotspot, preparing for evictions when courts re-open and convening annual meetings.

Other workshops included Hugh Jeffers and Greg Daniszewski’s “Financing for the Future” that explored the reasons cooperatives should seek new financing. The session also covered programs available, pros and cons of different financing programs and why now is the time to move. And Denise Hill and Diane Miller’s “Disaster Preparedness: Is Your Co-op Ready?” discussed emergency preparedness tips. This class concentrated on recent events and discussed how to prepare for a pandemic event such as Covid-19. Hill and Miller both wore masks for the presentation.

In addition to the workshops, Doug O’Brien, president and chief executive officer of the National Cooperative Business Association CLUSA International, discussed the various types of cooperatives that exist and the significance of NAHC’s federal issues such as the Paycheck Protection Program, disaster relief (H.R. 5337) and reverse mortgages for housing cooperatives.

Members also had fun participating in the social sessions. They played a good old-fashioned round of Bingo, shared their skills in a talent show and tested their general knowledge in NAHC Trivia.

National Cooperative Bank, Economic Consultants for Housing Opportunities, Inc. and Centennial Mortgage sponsored the summit. CSI Support and Development, Legacy, LLC, Sustainable Opportunities for Life and Dreams, Inc. and Walker & Dunlop exhibited at the summit. “

Thanks again to our exhibitors and sponsors. Meet them here.